Terms of Service

• We are a ticket organizer, not a ticket seller. We help you track, manage, and organize your season tickets. We never touch, hold, transfer, or sell tickets ourselves.
• You own your data. Your ticket info, guest lists, and financial records belong to you. You can export or delete them anytime.
• You are responsible for your public pages. If you publish an "available games" or "for sale" page, you are responsible for the accuracy of what is on it. We do not verify ticket listings.
• You are responsible for who you email. Our email feature lets you send messages to your guests through our system. You need to have their permission first. Do not spam people.
• AI features are helpful, not perfect. Venue guides and content suggestions are generated by AI. They might have errors. Double-check anything important.
• We use Stripe for payments. We never see or store your credit card number. Stripe handles all of that.
• We encrypt sensitive guest data. Guest names, emails, and phone numbers are encrypted in our database.
• We do not sell your data. Ever. Not to advertisers, not to data brokers, not to anyone.
• You can cancel anytime. Your subscription runs through the end of your billing period. No cancellation fees.
• Referral credits have no cash value. They apply to future billing only and expire after 12 months.
• We limit our liability. If something goes wrong with a ticket deal between you and someone else, that is between you two. We are the organizer, not the middleman. Our maximum liability to you is capped at what you have paid us in the last 12 months.
• Ontario law governs. We are based in Toronto. Disputes go through Ontario courts.
• You must be 18+ to use the service. The Service is not for anyone under 16.
• We will tell you about changes. If we update our Terms or Privacy Policy in a meaningful way, we will email you at least 15-30 days before changes take effect.

By creating an account or using TicketRoster ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

TicketRoster is a ticket organization and tracking tool for season ticket holders. The Service helps users manage their ticket inventory, track assignments, communicate with guests, and monitor financial performance. TicketRoster is not a ticket broker, marketplace, resale platform, or ticket transfer service.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You are responsible for the accuracy of information you provide, including ticket listings on public pages.
• You must have proper consent before sending emails to guests through our system.
• You must comply with all applicable laws regarding ticket resale in your jurisdiction.

If you enable public-facing pages (such as /available or /for-sale), you acknowledge that TicketRoster has not verified any ticket listings and is not a party to any transaction. Any arrangement between you and a viewer of your public page is solely between you and that person.

You retain ownership of all data you enter into TicketRoster. We do not claim any intellectual property rights over your content. You may export or delete your data at any time.

Your use of the Service is also governed by our Privacy Policy. We do not sell your data to third parties.

TicketRoster shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our maximum aggregate liability is limited to the amount you have paid us in the 12 months preceding the claim.

These Terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

We may update these Terms from time to time. We will notify you of material changes at least 15 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these terms? Contact us at support@ticketroster.com.